Appointments

Appointments System

All our regular weekday surgeries are by appointment only.

Please see our reception staff or telephone the Practice during Opening Times on 01283 703318 to arrange an appointment to see the doctor, nurse, clinical pharmacist (for all medication needs), first contact physio (for all physical isolated pain) or a social prescriber or health and wellbeing coach (for all non medical needs for example housing, debt management, fitness or loneliness). Please call after 10am for any routine appointments or test results.

Please note all inbound and outbound calls are recorded for training and monitoring purposes.

The GPs have asked for the receptionists to identify the reason for your appointment. If you feel it is too personal to disclose please just say "it's personal". They have also been trained to signpost you to alternative providers where appropriate for your particular problem (e.g. Pharmacy, self care, A&E) and will let you know if a doctor can solve your problem over the telephone or simply with a prescription request.

With current demand you might be signposted to another clinically appropriate team outside of the surgery.

appointment

Routine GP appointments may be made in advance of 2 working weeks. Nurse, blood, clinical pharmacisits, physio or social prescribing appointments can be made upto 6 weeks in advance. You can also complete an online consult form or contact us by the NHS App (see links below) which will be viewed by the duty doctor within 72 hours and the surgery will contact you with advice on the next step. 

Clinic review appointments (for example Asthma or Diabetes) can be booked up to a maximum of 1 month in advance.

GP appointments are ten minutes in length. This includes the time the doctor needs to write in the notes after you have left. If you feel your problem(s) need longer than this, please book a double appointment.

If you think that your problem may take an unusually long time, please inform our reception staff so that allowances can be made for this.

If your condition is non-urgent, you can expect to see a doctor within 1-2 weeks, though you may have to wait longer if you want to see a particular doctor.

Both our incoming and outgoing calls are recorded for training and monitoring processes.

Extended Hours

This is run via our primary care network we offer appointments for medication reviews between 6.30pm and 8pm Monday to Thursday and additional phlembotomy appointment at the DUCC on saturdays.

Urgent Appointments

If you have an urgent medical problem that you feel needs attention on the same day, please ring as close to 8am as possible. From December 2020 you are required to call 111 First before attending an A & E department unless it is a medical emergency then you should still call 999 for the ambulance service.  If in doubt call 999.

Self-Check-in

The surgery has an automated self-check-in touch screen in the Waiting Area. This is a simple to use system that enables the patient to check themselves into our appointments system.

Should you feel uncomfortable about using such a system, you can obtain help, or book in with our reception staff in the traditional manner.

Home Visits

Home visits are only for those who are housebound or approaching the end of life.  A doctor may contact the patient by phone before visiting to assess eligibility. Clinicians are better equipped to deal with patients within the surgery. If appropriate, the doctor may arrange for the patient to be brought to the surgery so that full facilities are available for treatment.

Please give clear directions so the doctor can locate your house. If you have an outside light, please ensure that it is switched on during the hours of darkness.

Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away.

Sending in Images to the Surgery

Please only send these if requested by the GP, all images not requested by the GP will be deleted automatically.

If you are required to send images in to help the clinician you can do this through our online consultation platform AccuRX where the clinician will send you a text message from our clinical system and you can reply directly from your phone which places the image into your medical records.  Alternatively, if requested by the GP or nurse, you can email images in to the clinician via willington.sms@nhs.net but only if you are directly requested to do so. These images will be placed on your records manually. 

When sending these images, especially if they are of a personal nature, we would ask you to complete this consent form and attach it to the email or confirm in the body of the email that you consent for these images to viewed and recorded on your record.

At no time should personal images of children be sent; they would need to be seen in person.   

We will not triage images or appointment requests via this email site if not requested by the clinician; these will be deleted and no response will be given. 

Chaperone Policy

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone at the time of booking an appointment if possible so that arrangements can be made and the appointment is not delayed in any way. The healthcare Professional may also require a chaperone to be present for certain consultations.

Smoking & Food

The building is a non-smoking building and we request that this be honoured.

We would also request that patients do not eat or drink whilst waiting for their appointments. A cup of water may be obtained from reception on request.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment as this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Hospital Referrals

Wherever possible, routine hospital referral letters will be done within 2 days or on the same day, if very urgent.  Decisions regarding your treatment, including the options open to you, will be explained and discussed with you before any referral is made.

Our local hospitals are: 

Royal Derby Hospital

Uttoxeter Road

Derby   DE22 3NE

01332 340131

Queens Hospital

Belvedere Road

Burton on Trent    DE13 0RB

01283 566333

If a referral has been made, please be aware the hospital wait times due to covid have increased; you can look at all hospitals and see the general wait times (except cancer) plus access contact numbers to find out specifically for yourself. Please go to https://www.myplannedcare.nhs.uk/