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Welcome to Willington Surgery

Here at Willington Surgery, we continually strive to provide the highest standard of healthcare.  Our multidisciplinary team are caring and responsive to patients' needs regardless of age, gender, disability, ethnicity, sexual orientation or religion.  We support and safeguard children and adults in need.  We encourage patients to be pro-active in the management of their care. We promote choice and personalised care whenever possible.

At Willington Surgery we would still ask you to only visit the surgery if you have a pre-booked appointment or essential paperwork (which you can place in the box outside) If you do attend for an appointment we would ask that only the patient attends.  All other enquiries should be done via the telephone, your systmonline account, by downloading or using the NHS app or via our Online consult system which can be found on here

What to expect from your GP practice under the new covid restrictions https://www.youtube.com/watch?v=gXHPWbEmp5s&feature=youtu.be

COVID-19 VACCINE - In line with national and local guidelines the surgery has signed up to be part of the vaccine programme. This is not the same at the National Vaccination Centres which are accessible on receiving a letter from NHS England. You can get more information on the National sites here Information on National Vaccine sites 

For more information https://joinedupcarederbyshire.co.uk/public-info-covid-19/covid-19-vaccine

We have joined with the 5 other Derby City Primary Care Networks (32 GP Practices) to run a vaccine hub from the Arena on Pride Park, Derby.  We have successfully started vaccinating, with the first vaccines being done on the 7th January 2021.

As supply and distribution get's better we will be able to book patients in mainly based on age. You do not need to contact the surgery, we will contact you asap either by phone or text message which will contain a link to book an appointment. 

Some deliveries are coming with only a 24 hour turn around; if you can not make the date and time we can offer, but still want the vaccine we can place you on a list and contact again. We will keep updating the website on any additional information, but once we are able to book patient in we will contact you.

If you have any adverse reactions please follow the information here

If you wish to help with the COVID-19 vaccination programme please visit https://www.england.nhs.uk/coronavirus/join-the-nhs-covid-19-vaccine-team/

Getting a test information for patients click here

In light of recent government guidance, all patients will be required to provide and wear their own face-covering when attending an appointment at the surgery. Thank you for your continued support. You can find out how to make one here.

If you feel you should be exempt from wearing a mask you do not need to contact us but can download a Badge, mobile phone image or a card to show to people.  You can also download and print of specific card if you have been diagnosed with Autism here.

Face covering

The vast majority of individuals will be able to wear a face covering to help reduce the risk of transmission of this potentially fatal disease.

There are, however, certain groups of people who are exempt from this requirement and they include:
• children under the age of 11
• people who cannot put on, wear, or remove a face covering:
o without severe distress
o because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010)
• people travelling with, or providing assistance to, another person who relies on lip reading to communicate
• people travelling to avoid injury, or to escape a risk of harm, and do not have a face covering with them

If you suspect you have the Coronavirus please do not visit the surgery Self Isolate for 7 days from when the symptoms started.  If symptoms worsen call or visit 111 online at https://111.nhs.uk/service/covid-19

Here to help

  • Derbyshire’s NHS is here to help you During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.

We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation.

If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.

 

You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP.

Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home.

But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.

Watch Dr Avi Bhatia’s Here to Help video. Dr Bhatia is a GP in Derbyshire and Chair of NHS Derby and Derbyshire Clinical Commissioing Group.

 

If you want to know how Derbyshire’s NHS services are changing in response to the pandemic visit: https://joinedupcarederbyshire.co.uk/public-info-covid-19/help-us-help-you

help us to help you

  • COVID-19: Find out how NHS services are changing.
  • Are you wondering how NHS services such as GP practices, pharmacies, hospitals and community care are changing as a result of the Coronavirus pandemic, then visit the Joined Up Care Derbyshire public website to find out more about local changes to health services, daily updates, FAQs and links to national advice.

 

For information on Diabetes at this time please go to the long term conditions and click on Diabetes

Need additional help and support: Derbyshire Recovery & Peer Support are running online peer to peer support groups. For more information visit our News page or your can self refer by clicking the link to Trent pts

For more information see our News Page or visit NHS.uk

Live waiting times for Derby A+E and the Derby Minor Injuries unit can be found here

For information on Coronavirus COVID-19 and all other illnesses try our online consultation tool packed full of information and making it easy to access services.

Online Triage NHS App

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

We are currently receiving very high demand on appointments so to ensure you are able to get the right appointment for your condition, our team of trained receptionists will need to ask you for a little information. This will help us ensure you see the most appropriate member of the practice team as quickly as possible and with the least delay. Please share this information with them - it's entirely confidential and the majority of our patients are happy to do so. 

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The Practice is easily accessible and user-friendly for our disabled and wheelchair-bound patients. There are designated parking spaces in the car park and a wheelchair is available for those with difficulty in walking - this can be obtained through our reception staff.

There is a ramp at the surgery entrance to aid wheelchair access and a lift inside the building. There are also toilet facilities for the disabled near to the front entrance to the building

If you experience any problems, please speak to our reception staff, who will do their utmost to assist you.

(Site updated 16/04/2021)
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