Welcome to Willington Surgery
Here at Willington Surgery, we continually strive to provide the highest standard of healthcare. Our multidisciplinary team are caring and responsive to patients' needs regardless of age, gender, disability, ethnicity, sexual orientation or religion. We support and safeguard children and adults in need. We encourage patients to be pro-active in the management of their care. We promote choice and personalised care whenever possible.
At Willington Surgery we would still ask you to only visit the surgery if you have a pre-booked appointment or essential paperwork (which you can place in the box outside) If you do attend for an appointment we would ask that only the patient attends. All other enquiries should be done via the telephone, your systmonline account, by downloading or using the NHS app or via our Online consult system which can be found on here
In light of recent government guidance, all patients will be required to provide and wear their own face-covering when attending an appointment at the surgery. Thank you for your continued support. You can find out how to make one here.
If you feel you should be exempt from wearing a mask you do not need to contact us but can download a Badge, mobile phone image or a card to show to people
The vast majority of individuals will be able to wear a face covering to help reduce the risk of transmission of this potentially fatal disease.
There are, however, certain groups of people who are exempt from this requirement and they include:
• children under the age of 11
• people who cannot put on, wear, or remove a face covering:
o without severe distress
o because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010)
• people travelling with, or providing assistance to, another person who relies on lip reading to communicate
• people travelling to avoid injury, or to escape a risk of harm, and do not have a face covering with them
If you suspect you have the Coronavirus please do not visit the surgery Self Isolate for 7 days from when the symptoms started. If symptoms worsen call or visit 111 online at https://111.nhs.uk/service/covid-19
- Derbyshire’s NHS is here to help you During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.
We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation.
If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.
You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP.
Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home.
But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.
Watch Dr Avi Bhatia’s Here to Help video. Dr Bhatia is a GP in Derbyshire and Chair of NHS Derby and Derbyshire Clinical Commissioing Group.
If you want to know how Derbyshire’s NHS services are changing in response to the pandemic visit: https://joinedupcarederbyshire.co.uk/public-info-covid-19/help-us-help-you
- COVID-19: Find out how NHS services are changing.
- Are you wondering how NHS services such as GP practices, pharmacies, hospitals and community care are changing as a result of the Coronavirus pandemic, then visit the Joined Up Care Derbyshire public website to find out more about local changes to health services, daily updates, FAQs and links to national advice.
Book a test online for anyone aged 5 or over with these symptoms visit The Government website here
We are all in this together and we can make a difference.
Some Things are UNCHANGED
1) If you develop symptoms, however mild, you and your household should self- isolate
2) You should protect yourself and your household from the virus
- Keep your hands and face as clean as possible. Wash your hands, avoid touching your face
- Keep your distance. Keep 2 meters away from other people. Avoid crowds
- Avoid being face to face with people outside your household.
- Wash your clothes regularly
- Keep indoor places well-ventilated; open the windows when you can.
3) If you are in the higher risk group e.g. > 70s or pregnant you should continue to take extra care with the above measures
4) If you have received a letter, or been informed by your doctor, that you are in the ‘SHIELDED’ group you should continue to stay at home.
There have been some SUBTLE CHANGES
1) Workers should continue to work from home BUT
- If you are unable to work from home, you can travel to work IF your workplace is permitted to be open
- Workplaces should be ‘COVID-19 Secure’ by ensuring appropriate protection for employees e.g. social distancing, personal protection, keep workspaces well ventilated
- You should AVOID public transport where possible aim to cycle / walk to work
2) You can now exercise as many times each day as you wish.
- You can drive to open spaces within England to exercise
3) You can now meet up with one other person from outside your household.
- Provided you maintain social distancing rules i.e. keep 2meters apart
4) People should aim to wear a homemade cloth face-covering in enclosed spaces where social distancing might not be possible e.g. on public transport or in some shops. You can find out how to make one here.
The exceptions are children <2 and those who may find it difficult to manage them correctly e.g. primary age children unassisted, or those with respiratory conditions.
For information on Diabetes at this time please go to the long term conditions and click on Diabetes
Need additional help and support: Derbyshire Recovery & Peer Support are running online peer to peer support groups. For more information visit our News page or your can self refer by clicking the link to Trent pts
For more information see our News Page or visit NHS.uk
Live waiting times for Derby A+E and the Derby Minor Injuries unit can be found here
For information on Coronavirus COVID-19 and all other illnesses try our online consultation tool packed full of information and making it easy to access services.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
We are currently receiving very high demand on appointments so to ensure you are able to get the right appointment for your condition, our team of trained receptionists will need to ask you for a little information. This will help us ensure you see the most appropriate member of the practice team as quickly as possible and with the least delay. Please share this information with them - it's entirely confidential and the majority of our patients are happy to do so.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The Practice is easily accessible and user-friendly for our disabled and wheelchair-bound patients. There are designated parking spaces in the car park and a wheelchair is available for those with difficulty in walking - this can be obtained through our reception staff.
There is a ramp at the surgery entrance to aid wheelchair access and a lift inside the building. There are also toilet facilities for the disabled near to the front entrance to the building
If you experience any problems, please speak to our reception staff, who will do their utmost to assist you.
(Site updated 03/08/2020)