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Advice in your region:

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Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for very limited purposes:

shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
travelling for work purposes, but only where you cannot work from home

Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about staying at home if:

Symptoms and what to do

Do not leave your home if you have either:

a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Important - Call 111 for advice if you're worried about a baby or child.

If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.

Do not delay getting help if you're worried. Trust your instincts.

Help the NHS respond to coronavirus

Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.

This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.

Read general information such as:

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Kingfisher Lane, Willington, Derby, Derbyshire, DE65 6QT
Tel: 01283 703318

Quick Links

Online Services

Complaints

Practice Complaints Procedure

If you have a complaint about the service you have received from any of the staff working at this Practice, please let us know.

We operate a Practice complaints procedure as part of the NHS system for dealing with complaints. Our procedure meets national criteria.

If you feel you need to complain

We hope that most problems can be sorted out easily and quickly, preferably at the time they arise and with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days, or at the most a few weeks, as this will enable us to establish what happened more easily.

Complaints should be addressed to the Practice Manager, in the first instance, or one of the doctors.

Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns.

The Practice Manager will explain the complaints procedure to you and will ensure your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.

Mechanism for dealing with a complaint

We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us.

We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:

Find out what had happened and what went wrong;
Agree a plan on how your complaint will be dealt with and the timescales involved;
Make it possible for you to discuss the problem with those concerned, if you would like this;
Make sure you receive an apology where that is appropriate;
Identify what we can do to make sure the problem doesn’t happen again.

Complaining on behalf of someone else

Please note that we keep strictly within the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so.

A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

Complaining

We hope that if you have a grievance you will use our Practice Complaints Procedure. We believe this will give us the best chance of correcting whatever has gone wrong and an opportunity to improve our Practice.

If you feel you cannot raise your complaint with us or that we have not resolved your complaint to your satisfaction then you can contact

NHS England

P O Box 16738

Redditch

B97 7PT

Email england.contactus@nhs.uk

Tel 0300 311 2233 Monday to Friday 8am to 6pm excluding English Bank Holidays

POhWER is the independent provider to deliver the NHS Complaints Advocacy in Derby City and Derbyshire. If you wish to make a complaint about the surgery they can be contacted on

Email pohwer@pohwer.net

Tel 0300 456 2370 Monday to Friday 8am to 6pm

Contacting the Care Quality Commission

If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website: https://www.cqc.org.uk

Further Information

Your Health

Call 111 when you need medical help fast but it’s not a 999 emergency

Coronavirus (COVID-19)