All our regular weekday surgeries are by appointment only.
Please see our reception staff or telephone the Practice during Opening Times on 01283 703318 to arrange an appointment to see the doctor or nurse.
The GPs have asked for the receptionists to identify the reason for your appointment. If you feel it is too personal to disclose please just say "it's personal". They have also been trained to signpost you to alternative providers where appropriate for your particular problem (e.g. Pharmacy, self care, A&E) and will let you know if a doctor can solve your problem over the telephone or simply with a prescription request
Regular routine appointments may be made well in advance up to a maximum of 2 working weeks.
Clinic review appointments (such as Asthma or Diabetes) can be booked up to a maximum of 1 month in advance.
GP appointments are ten minutes in length. This includes the time the doctor needs to write in the notes after you have left. If you feel your problem(s) need longer than this, please book a double appointment.
If you think that your problem may take an unusually long time, please inform our reception staff so that allowances can be made for this.
If your condition is non-urgent, you can expect to see a doctor within 1-2 weeks, though you may have to wait longer if you want to see a particular doctor.
If you have an urgent medical problem that you feel needs attention on the same day, please ring as early in the morning as possible.
The surgery has an automated self-check-in touch screen in the Waiting area. This is a simple to use system that enables the patient to check themselves into our appointments system.
Should you feel uncomfortable about using such a system, you can obtain help, or book in with our reception staff in the traditional manner.
We also offer some appointments at our weekday hub at Hollybrook Medical Centre, Littleover (Monday to Friday) and Chelleston Medical Centre, Chelleston (Monday Only), 6.30 – 8pm. Weekend appointments are available on Saturday at Haven Medical Centre, Allenton and on Sunday at Wellbrook Surgery, Hilton. Hub appointments are for acute problems and may mean you are treated by a General Practitioner or Nurse Practitioner. We also have capacity to offer dressings for patients on Saturdays at the Haven hub. More details about the hub can be found here.
See online service tab for more information of how to book and appointment online via your mobile phone.
See the online service tab for more information of how easy it is to complete an online form for non urgent information or a telephone call back.
Smoking & Food
The building is a non-smoking building and we request that this be honoured.
We would also request that patients do not eat or drink whilst waiting for their appointments. A cup of water may be obtained from reception on request.
If you are unable to keep your appointment, please let us know as soon as possible so that we can allocate it to someone else. Even short-notice cancellations enable the GPs to make good use of their time. You can now use our text messaging service by simply text Cancel back to the number in the message sent to confirm your appointment.